Return and Refund Policy

NextWatt strives to deliver exceptional renewable energy consulting services to businesses. This Return and Refund Policy details your rights to cancel or seek refunds, adhering to UK laws like the Consumer Contracts Regulations 2013.

1. Overview of Services
We offer consultancy on renewable energy, including assessments, strategic planning, and implementation support for sustainable practices. Services are provided through digital reports, virtual meetings, or on-site consultations, per your agreement. Each project is customized to boost your efficiency and eco-friendliness. This policy applies to all fee-based engagements with NextWatt.

2. Cancellation Rights
You have a 14-day cooling-off period from the contract’s signing to cancel without justification, as long as we haven’t started work. Notify us in writing via email or post within this window to exercise this right. If work begins at your request within 14 days, your ability to cancel may be restricted. We ensure this process is simple and compliant with UK regulations.

3. Refund Qualifications
A full refund is available if you cancel within 14 days and no significant work has been performed. You may also qualify for a refund if we don’t meet agreed deliverables, such as delayed strategies or subpar advice. Partial refunds apply to incomplete services stopped at your discretion. Our refund criteria align with UK consumer protection standards.

4. Non-Refundable Cases
Charges for work completed within the 14-day period at your direction are non-refundable once delivered. This includes initial evaluations or custom plans provided before cancellation. We keep you informed of progress to clarify what’s billable. Our focus is on delivering value while respecting your choices.

5. Refund Steps
To claim a refund, send a written request with your reasoning within 30 days of service completion or cancellation. We’ll assess it within 14 days and process approved refunds within another 14 days to your original payment source. Alternative refund methods can be arranged if preferred. We aim for a fair and prompt resolution.

6. Refund Exclusions
Fully delivered services meeting our agreed scope are not refundable, even if you later rethink their utility. Custom implementations are exempt from refunds unless they deviate from our promised quality. We address issues early to prevent dissatisfaction. Your feedback helps us improve our offerings.

7. Resolving Disputes
If our services fall short, contact us first to resolve the matter within 7 business days. We may provide corrective actions, such as additional support or revisions, to meet your expectations. We value collaboration in finding solutions.

8. Policy Updates
We may revise this policy to reflect service enhancements or legal changes, with the latest version accessible online. Notable updates will be shared via email to keep you updated. Reviewing this policy before engaging ensures you know your options. For support or questions about this policy, contact us at:

Email: [email protected]
Phone: +44 20 7946 0123
Address: 2 Fleet St, Temple, London EC4A 2LT, United Kingdom.